This page is for resources to potential mortgage payment difficulties for all Canadian homeowners in response to the Corornavirus/Covid-19 pandemic. I will add information to this page as it becomes available.

PLEASE NOTE – Deferral of mortgage payments will be considered on case by case basis by all banks and mortgage lenders. If you have the resources to keep up with your mortgage payments from income or savings, you will be unable be considered for mortgage payment deferral.

Health Canada
https://www.canada.ca/en/health-canada.html
https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

World Health Organization
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen

Mortgage Insurers
CMHC
https://www.cmhc-schl.gc.ca/en/media-newsroom/coronavirus-update
https://www.cmhc-schl.gc.ca/en/media-newsroom/notices/2020/cmhc-statement-covid-19
https://www.cmhc-schl.gc.ca/en/media-newsroom/notices/2020/message-from-president-to-clients-covid-19

Genworth
https://www.genworth.com/about-us/covid-19.html

Canada Guaranty
https://www.canadaguaranty.ca/2020/03/lender-update-homeowners-impacted-by-covid-19/

Dominion Lending Centers
https://dominionlending.ca/covid-19/

COMMUNICATION NOTE

Please be sure to include your name(s), property address, phone number(s) and mortgage reference number in all correspondence with your bank or mortgage lender.  All of these are experiencing high call volumes so please be patient and use emails provided whenever possible.

Mortgage Lenders
First National Financial – 1-866-557-5509
Email: accounts@firstnational.ca
First National Financial My Mortgage client portal:
https://mymortgage.firstnational.ca/#/
For clients without access to My Mortgage client portal:
https://mymortgage.firstnational.ca/Account/PaymentDeferral?languagecode=en-ca
https://www.firstnational.ca/residential/covid-19

Scotiabank – 1-800-472-6842
https://www.scotiabank.com/ca/en/about/relief-and-support/coronavirus-covid-19.html
https://www.scotiabank.com/ca/en/about/perspectives.articles.economy.scotiabank-announces-support-for-those-impacted-by-covid-19.html
Scotia Mortgage Deferral – FAQ (pdf)
Online deferral application – https://www.scotiabank.com/ca/en/personal/scotia-support/latest-updates/scotia-support/mortgage-payment-relief.html

TD Canada Trust – 1-888-720-0075
https://newsroom.td.com/insights/an-important-message-for-our-customers
https://www.td.com/ca/en/personal-banking/covid-19/
https://www.td.com/ca/en/personal-banking/covid-19/td-mortgage-deferral/

RMG Mortgage – 1-866-809-5800
Email: mortgagesupport@rmgmortgages.ca
https://www.rmgmortgages.ca/
Information on payment deferral is available in the Myrmg client portal:
https://www.rmgmortgages.ca/customers/myrmg

MCAP Mortgages – 1-866-809-5800
NEW…
MyMCAP (portal for MCAP customers) now has the availability to automatically process a skip a payment (up to 1 month). The home owner fills out the form online and it automatically is sent directly to adjust pre-authorized payment. The client will not receive a notification back- it will just be processed within 10 days. FAQs are also found online describing definition of skip a payment.
MCAP Mymcap client portal:
https://mcap.entrez.ca/
Email: service@mcap.com
https://www.mcap.com/

Merix Financial – 1-877-637-4911
Email: cap@paradigmquest.com
https://www.merixfinancial.com/contact/
PDF FAQ Document – https://www.merixfinancial.com/marketing/COVID-19-questions.pdf

Bridgewater Bank – 1-866-243-4301
Email: customer.experience@bridgewaterbank.ca
https://bridgewaterbank.ca/covid-19/

Optimum Mortgage/Canadian Western Bank – 1-866-441-3775
Email: Customer.Service@cwbank.com
https://www.cwb.com/en/news/2020/covid19

CMLS Financial – 1-888-995-2657
https://www.cmls.ca/covid-19-response

Manulife – 1-877-765-2265
https://www.manulife.ca/personal/support/update-on-covid-19.html

B2B Bank – 1-800-263-8349
https://b2bbank.com/covid19

Equitable Bank – 1-888-334-3313
Email: customerservice@eqbank.ca
https://www.equitablebank.ca/covid-19

ICICI – 1-888-424-2422
Email: customercare.ca@icicibank.com
https://www.icicibank.ca/personal/covid/notice.page?

Street Capital / RFA Mortgage Corporation
https://www.rfa.ca/covid19
Mortgage Numbers Starting with 4 – 1-866-939-5005
Mortgage Numbers Starting with 6 – 1-877-776-6888
Mortgage Numbers Starting with 7, 8 or 9 – 1-833-228-5697

Dominion Lending Centres / Paradigm Quest – 1-877-637-7881
NEW – If you have a homeowner that has been impacted by COVID-19, we are here to help. Please have the customer email CAP@paradigmquest.com and include the following information:
>Mortgage #
>Full Name(s):
>Address:
>Contact Info: Email/Phone
>Next Mortgage Payment Date:
>Brief description of circumstance, ie. Client/Family member has been laid off, reduced hours, etc.

Royal Bank – 1-800-769-2511
https://www.rbc.com/covid-19/index.html

CIBC – 1-800-465-2422
https://www.cibc.com/en/personal-banking/advice-centre/covid-19.html

BMO – 1-877-895-3278
https://www.bmo.com/main/personal/bmo-branches-coronavirus-update/